The latest minor update resulted in a 0.36 star decline in the average Android rating, dropping from 3.11 to 2.75. While the small sample size limits statistical certainty, the emergence of new complaints regarding background task management and privacy permissions suggests the release failed to improve the user experience. The overall impact is negative due to the introduction of technical friction in core session functionality.

We’ve updated our app to make your video therapy experience with your therapist even better!