High confidence · Latest 100 of 2M total reviews analyzed
Mixed
Recent user voice shows a mixed sentiment. Users appreciate exceptional customer support and affordable express exams, but report feature removal (lens gauge) and technical sync & widget issues.
Rating: 4.9
Reviews: 2M
Confidence: high
How did the latest release land?
Overall
4.3/ 5
★★★★★★
(2M)Current version
4.9/ 5
+0.5 vs overall
★★★★★
(143.2K)Main signal post-update: exceptional Customer Support.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Not enough recent reviews to plot a sentiment trend.
Review themes
Praise
What users love
- Exceptional Customer Support
- “They respond instantly when you text them.”
- “Easy it is to get ahold of a real person on the phone.”
- Affordable Express Exams
- “pay a small fee of 20$ which in usual doctors offices you have to pay 50$”
Complaint
Common complaints
- Feature Removal (Lens Gauge)
- “They removed the lens day counter, best feature of the app. Pretty worthless otherwise.”
- Technical Sync & Widget Issues
- “won't sync my contacts and I can't see any of them. It also keeps crashing.”
- “widget has stopped updating days remaining.”
- Aggressive Marketing & Spam
- “continuously harasses people on an almost daily basis to order contacts through text and emails.”