High confidence · Latest 120 of 1.4K total reviews analyzed
Recent user voice shows a frustrated sentiment. Users appreciate convenient food delivery and grocery shopping options provide utility for daily household needs and fast delivery service and temperature control maintain food quality for many regular users, but report poor customer service responsiveness and lack of accountability for order errors frustrate frequent users and inaccurate delivery estimates and frequent order cancellations disrupt meal planning for daily users.
Rating: 4.1
Reviews: 1.4K
Confidence: high
How did the latest release land?
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
How have ratings & review volume moved?
Rating, review sentiment, and total reviews over time, with release markers showing the post-launch impact.
Vertical markers = app releases. Hover any release for the post-release impact delta.
Review themes
What users love
- Convenient food delivery and grocery shopping options provide utility for daily household needs
- “Users appreciate the ability to order food and groceries without leaving home”
- “The variety of available items including flowers and essentials is noted as helpful”
- Fast delivery service and temperature control maintain food quality for many regular users
- “Orders arrive on time with food kept at the correct temperature”
- “Drivers are frequently described as respectful and efficient”
Common complaints
- Poor customer service responsiveness and lack of accountability for order errors frustrate frequent users
- “Support agents provide generic responses and fail to resolve missing or incorrect item issues”
- “Users report difficulty reaching live agents or supervisors when orders are cancelled or incomplete”
- Inaccurate delivery estimates and frequent order cancellations disrupt meal planning for daily users
- “Delivery times fluctuate significantly and often exceed initial estimates”
- “Orders are frequently cancelled without warning due to stock issues or restaurant closures”
Most requested
- Implementation of a granular feedback system for individual items to improve quality control
- “Users want to report specific product issues rather than just rating the overall order”