High confidence · Latest 100 of 51.6K total reviews analyzed
Excited
Recent user voice shows a excited sentiment. Users appreciate ease of use and convenience and responsive customer service, but report order processing and delivery issues and information discrepancies.
Rating: 4.8
Reviews: 51.6K
Confidence: high
How did the latest release land?
Overall
4.8/ 5
★★★★★
(63K)Current version
4.8/ 5
+0.0 vs overall
★★★★★
(51.8K)Main signal post-update: ease of Use and Convenience.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Not enough recent reviews to plot a sentiment trend.
Review themes
Praise
What users love
- Ease of Use and Convenience
- “The app is very intuitive.”
- “Accredo has the easiest and fastest way to reorder medications.”
- Responsive Customer Service
- “Accredo staff have been excellent and very responsive.”
- “There is a 'live' person to talk if needed 24 hours a day.”
Complaint
Common complaints
- Order Processing and Delivery Issues
- “Tell you that you Will get it a certain day only for it to be cancelled the day it was meant to be received.”
- “You missed 2 prescription refills in the last 60 days.”
- Information Discrepancies
- “The app has information discrepancies between order stages and information updates.”
- “The billing portion is confusing on the application.”