High confidence · Latest 100 of 5M total reviews analyzed
Upset
Recent user voice shows a upset sentiment. Users appreciate information accessibility, but report technical instability and performance and login and authentication barriers.
Rating: 4.7
Reviews: 5M
Confidence: high
How did the latest release land?
Overall
4.7/ 5
★★★★★★
(5M)Current version
4.7/ 5
+0.0 vs overall
★★★★★★
(4.2M)Main signal post-update: information Accessibility.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Information Accessibility
- “All of the information is easy to access, from current pay to past pay statements and tax information.”
Complaint
Common complaints
- Technical Instability and Performance
- “app crashes constantly. always wants to update password”
- “This app frequently hangs, fails to load information or entire interfaces”
- Login and Authentication Barriers
- “Can't get the security code because everytime I move away from the app it logs me out.”
- UI Regressions and Bugs
- “Latest iOS update, I can’t scroll on the app.”
- “Expanding sections of each Pay is unreadable. All text overlaps each other.”