High confidence · Latest 100 of 2M total reviews analyzed
Frustrated
Recent user voice shows a frustrated sentiment. Users appreciate product selection and ease of use, but report inaccessible customer support and shipping failures.
Rating: 4.9
Reviews: 2M
Confidence: high
How did the latest release land?
Overall
4.8/ 5
★★★★★
(2M)Current version
4.9/ 5
+0.0 vs overall
★★★★★
(2M)Main signal post-update: product Selection.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Product Selection
- “they have everything”
- “Always find my shoe”
- Ease of Use
- “super user friendly”
- “can successfully navigate the app”
Complaint
Common complaints
- Inaccessible Customer Support
- “it took 30 days to get hold of a person”
- “Customer service? Nonexistent.”
- Shipping Failures
- “order never delivered - no support response”
- “Recently, they started using a delivery service called SWIFT... packages going missing.”