High confidence · Latest 100 of 11.3M total reviews analyzed
Frustrated
Recent user voice shows a frustrated sentiment. Users appreciate basic utility and ease of setup, but report poor ui/ux design and performance degradation.
Rating: 4.3
Reviews: 11.3M
Confidence: high
How did the latest release land?
Overall
4.3/ 5
★★★★★★
(11.3M)Current version
4.5/ 5
+0.2 vs overall
★★★★★★
(5.7M)Main signal post-update: basic Utility.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Not enough recent reviews to plot a sentiment trend.
Review themes
Praise
What users love
- Basic Utility
- “Handy List Maker”
- “Useful for basics like music, alarms, and weather”
- Ease of Setup
- “I love when the Alexa app tell you exactly what to do, so easy”
Complaint
Common complaints
- Poor UI/UX Design
- “The updated UI is hideous. and apple music doesn't appear in my list of music sources.”
- “Why would Amazon charge the app interface so that ALMOST NOTHING CAN BE FOUND ANYMORE?”
- Performance Degradation
- “Unusable waiting up to 30 seconds for a button or click action response”
- “App has quit working since the last update.”