Amex user reviews, decoded
High confidence · Latest 100 of 4.3M total reviews analyzed
Excited
The recent review mood reads excited. Users appreciate ease of use & navigation and superior customer service, but report technical & login friction.
Rating: 4.9
Reviews: 4.3M
Confidence: high
How did the latest release land?
Overall
4.9/ 5
★★★★★
(4.3M)Current version
4.9/ 5
-0.0 vs overall
★★★★★
(4.2M)Main signal post-update: ease of Use & Navigation.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
How have ratings & review volume moved?
Rating, review sentiment, and total reviews over time, with release markers showing the post-launch impact.
Review sentiment over time
Vertical markers = app releases. Hover any release for the post-release impact delta.
Review themes
Praise
What users love
- Ease of Use & Navigation
- Superior Customer Service
Complaint
Common complaints
- Technical & Login Friction
Full sentiment breakdown
Access the full report for freeAI summary. Key signals synthesized from the latest 4,311,898 reviews. Updated regularly.