High confidence · Latest 100 of 4.3M total reviews analyzed
Excited
Recent user voice shows a excited sentiment. Users appreciate ease of use & navigation and superior customer service, but report technical & login friction and account management policies.
Rating: 4.9
Reviews: 4.3M
Confidence: high
How did the latest release land?
Overall
4.9/ 5
★★★★★
(4.3M)Current version
4.9/ 5
-0.0 vs overall
★★★★★
(4.2M)Main signal post-update: ease of Use & Navigation.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Ease of Use & Navigation
- “Really easy to use and everything is labeled well. And cycling through the different cards and add-ons are a breeze.”
- Superior Customer Service
- “This is one of the few banking companies that still have an actual human being behind the phone... less than 1 minute to get someone on the line.”
Complaint
Common complaints
- Technical & Login Friction
- “the app refuses to make my cell phone a trusted device which is incredibly annoying”
- Account Management Policies
- “After 31 years of having the Amex card, they decided to cancel it because we had not used it recently.”