High confidence · Latest 100 of 517 total reviews analyzed
Mixed
Recent user voice shows a mixed sentiment. Users appreciate value and pricing and delivery speed, but report app stability and performance and customer service and order issues.
Rating: 4.0
Reviews: 517
Confidence: high
How did the latest release land?
Overall
4.1/ 5
★★★★★
(523)Current version
3.9/ 5
-0.2 vs overall
★★★★★
(31)Main signal post-update: app Stability and Performance.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Not enough recent reviews to plot a sentiment trend.
Review themes
Praise
What users love
- Value and Pricing
- “Great value. plenty of books to choose from”
- “Great books at reasonable prices”
- Delivery Speed
- “arrived on time”
- “posted out very quickly once ordered”
Complaint
Common complaints
- App Stability and Performance
- “Super glitchy and no way to report the faults”
- “every time I try to favourite or purchase a book, the app crashes”
- “Keeps switching currency, and pages going blank.”
- Customer Service and Order Issues
- “Two orders in a row they've send an incorrect book”
- “The worst customer service ever... received no response”