High confidence · 99 reviews analyzed · Based on 99 reviews. Signal may be noisy.
Frustrated
Recent user voice shows a frustrated sentiment. Users appreciate reliable flight operations and on-time performance keep frequent travelers satisfied with the core service, but report forced browser-based authentication loops prevent seamless access to boarding passes and account information.
Rating: 4.5
Reviews: 99
Confidence: high
How did the latest release land?
Overall
4.8/ 5
★★★★★
(1.6M)Current version
4.8/ 5
+0.0 vs overall
★★★★★
(1.5M)Main signal post-update: reliable flight operations and on-time performance keep frequent travelers satisfied with the core service.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Reliable flight operations and on-time performance keep frequent travelers satisfied with the core service
- “Users consistently mention the airline maintains accurate schedules”
- “Positive feedback highlights the reliability of the flight experience”
Complaint
Common complaints
- Forced browser-based authentication loops prevent seamless access to boarding passes and account information
- “Users report constant sign-out behavior requiring manual web login”
- “The lack of biometric integration forces repetitive credential entry”
Request
Most requested
- Biometric authentication support to eliminate the need for repeated manual web-based logins
- “Users explicitly request fingerprint or face recognition for app access”
- “Frequent sign-outs are identified as the primary pain point for daily users”