High confidence · Latest 110 of 303 total reviews analyzed
Frustrated
Recent user voice shows a frustrated sentiment. Users appreciate straightforward network management tools allow users to view connected devices and run speed tests, but report forced virtual assistant chatbot prevents users from accessing human support or resolving technical issues.
Rating: 4.5
Reviews: 303
Confidence: high
How did the latest release land?
Overall
4.7/ 5
★★★★★★
(530.8K)Current version
4.8/ 5
+0.1 vs overall
★★★★★
(444.5K)Main signal post-update: straightforward network management tools allow users to view connected devices and run speed tests.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
How have ratings & review volume moved?
Rating, review sentiment, and total reviews over time, with release markers showing the post-launch impact.
Rating over time
Vertical markers = app releases. Hover any release for the post-release impact delta.
Releases:MajorMinorPatch2 releases in range
Review themes
Praise
What users love
- Straightforward network management tools allow users to view connected devices and run speed tests
- “Users appreciate the ability to monitor network status and connected devices”
Complaint
Common complaints
- Forced virtual assistant chatbot prevents users from accessing human support or resolving technical issues
- “Users report the chatbot is repetitive and fails to resolve network outages”
Request
Most requested
- Direct access to human customer service representatives without navigating through automated troubleshooting scripts
- “Users explicitly request a phone number or direct chat option”