High confidence · Latest 100 of 198 total reviews analyzed · Based on 198 reviews. Signal may be noisy.
Upset
Recent user voice shows a upset sentiment. Users appreciate occasional ticket purchasing experiences feel straightforward for users who successfully bypass the login hurdles, but report persistent login loops and authentication errors prevent users from accessing purchased tickets post-update and unresponsive customer support and automated chat systems fail to resolve critical ticket access issues.
Rating: 4.7
Reviews: 198
Confidence: high
How did the latest release land?
Overall
4.6/ 5
★★★★★★
(590.7K)Current version
4.7/ 5
+0.0 vs overall
★★★★★★
(480.6K)Main signal post-update: occasional ticket purchasing experiences feel straightforward for users who successfully bypass the login hurdles.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Occasional ticket purchasing experiences feel straightforward for users who successfully bypass the login hurdles
- “Some users report successful ticket acquisition when the app functions as intended”
- “A small subset of users find the platform cheaper than alternative ticketing services”
Complaint
Common complaints
- Persistent login loops and authentication errors prevent users from accessing purchased tickets post-update
- “Users report being repeatedly signed out or blocked by authentication errors when attempting to view tickets”
- “The app frequently triggers bot-detection challenges that prevent legitimate users from accessing their accounts”
- Unresponsive customer support and automated chat systems fail to resolve critical ticket access issues
- “Users describe a lack of human support when facing critical errors during the ticket retrieval process”
- “Support tickets are frequently closed without resolution or require impossible verification steps”
Request
Most requested
- Ability to download or print tickets directly to avoid reliance on unstable app connectivity
- “Users request offline access to tickets to mitigate risks of app crashes at venue entrances”
- “Demand for traditional print-at-home options to bypass digital-only app requirements”