High confidence · 99 reviews analyzed · Based on 99 reviews. Signal may be noisy.
Excited
Recent user voice shows a excited sentiment. Users appreciate ease of use and self-installation, but report technical bugs & updates and service reliability.
Rating: 4.8
Reviews: 99
Confidence: high
How did the latest release land?
Overall
4.8/ 5
★★★★★
(4.5M)Current version
4.8/ 5
+0.0 vs overall
★★★★★
(3.3M)Main signal post-update: ease of Use.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Ease of Use
- “Very easy to use!”
- “Very user friendly and easy to use”
- Self-Installation
- “Awesome connectivity and equipment is easy to install and setup.”
- “great easy self set up”
Complaint
Common complaints
- Technical Bugs & Updates
- “Ever since you did the new update, it does not work”
- “tried to log in using spectrum app and said it couldn’t find my account”
- Service Reliability
- “Weak speeds and constant outages”
- “internet constantly drop or lag”