Report updated Apr 17, 2026
Webex
For business professionals, enterprise IT teams, and organizations requiring secure, scalable, and AI-enhanced hybrid work solutions.
Webex is a well-regarded business app that is free with in-app purchases. With a 4.4/5 rating from 39.5K reviews, it maintains solid user satisfaction. Users particularly appreciate ease of use, though device compatibility and installation remains a common concern.
What is Webex?
Current Momentum
v46.3 · 3d ago
IntenseWebex recently introduced rich text in Whiteboards, message translation, and enhanced meeting recording controls. The app has seen multiple feature-heavy updates within the last month.
Active Nemesis
Microsoft Teams
By Microsoft
Other Rivals
7-Day Rank Pulse 🇺🇸
BusinessRating Pulse 🇺🇸
Recent User Mood
What makes this app unique?
What Does It Look Like?
What Are The Key Features?
AI-driven capabilities for personalized summaries, troubleshooting, and meeting distraction removal.
Pairing capabilities with Webex hardware (boards, desk devices) for wireless meeting control and whiteboard syncing.
Live translation for over 100+ languages during meetings to support global teams.
How much does it cost?
- Free tier for basic messaging and meetings
- Paid subscription plans for advanced features, increased storage, and support
Uses a freemium model to lower the barrier to entry for individual users while targeting enterprise-scale revenue through paid tiers and hardware ecosystem integration.
Who Built It?
Cisco
Empowering global enterprises with secure, integrated collaboration and networking tools to facilitate seamless hybrid work environments.
Portfolio
13
Apps
What other apps does Cisco make?
Cisco Secure Client
Cisco Jabber
Guest Access - Cisco Jabber
Webex for Intune
Cisco Security Connector
Cisco Events App
Explore the full Cisco report
Portfolio breakdown, audience, momentum, and every app published by Cisco.
What do users think recently?
High confidence · Latest 100 of 39.3K total reviews analyzed
How did the latest release land?
What is the recent mood?
Recent user voice shows a excited sentiment. Users appreciate ease of use, but report device compatibility and installation.
What Users Love
What Frustrates Users
View the full user-sentiment analysis
Mood gauge, ratings & review-volume history, every praise / complaint / request, and sentiment over time.
What is the competitive landscape for Webex?
Where is it available?
Localized markets (20)
How's The Business Market?
How does it evolve in the Business market?
Rank progression
99 active rankings tracked — 30-day window
The rivals identified
The outtake for Webex
Strengths to defend, gaps to attack
Core Strengths
- Superior hardware interoperability with Webex Room and Board devices
- Mature AI-driven audio intelligence for noise removal
- Unified management via Control Hub for deep IT analytics
- High user sentiment regarding UI elegance
Critical Frictions
- Critical Android compatibility issues on modern devices (e.g., S21)
- Friction in Play Store update processes
- Weaker ecosystem lock-in compared to Microsoft 365 bundling
Growth Levers
- Capture global market share via 100+ language real-time translation
- Expand AI Assistant to automate post-meeting task management
- Position as the high-security alternative to Zoom
Market Threats
- Microsoft Teams bundling dominance in corporate IT
- Mobile-first disruption from emerging suites like Lark
- Recent significant drop in App Store rankings (#67, ↓24)
What are the next best moves?
Resolve Android 'Device Not Compatible' errors immediately.
This is the #1 high-frequency complaint theme and represents a critical technical barrier for users on modern hardware like the Samsung S21.
Enhance M365/Salesforce workflow integrations.
Competitor analysis shows Microsoft Teams wins on M365 transitions and Slack wins on Salesforce integration; Webex needs to reduce this friction to remain competitive.
Promote 'Device Interoperability' in mobile marketing.
This is identified as a key differentiator that rivals like Zoom and Slack cannot easily replicate due to Cisco's hardware advantage.
Feature Gaps vs Competitors
- Seamless M365 document workflow (available in Microsoft Teams)
- Deep Salesforce/CRM integration (available in Slack)
- Mobile-first collaborative document integration (available in Lark)
Key Takeaways
Webex remains a powerhouse for hardware-integrated enterprise collaboration, but it is currently losing mobile momentum to Microsoft Teams' ecosystem bundling. To reverse the recent ranking decline, the PM must prioritize fixing Android compatibility issues while doubling down on its superior AI-driven meeting intelligence and hardware synergy.
Where Is It Heading?
Stable
Rankings dropped 24 positions to #67 — indicates weakening mobile market share.
v46.4.0 (Apr 2026) added rich text whiteboards and message translation — active feature investment.
Persistent 'Positive' but 'Mixed' sentiment regarding Android stability — technical debt is impacting user experience.