High confidence · Latest 100 of 5.2M total reviews analyzed

Mixed

Recent user voice shows a mixed sentiment. Users appreciate ease of use and real-time notifications, but report login & security friction and broken core functionality.

Rating: 4.9

Reviews: 5.2M

Confidence: high

How did the latest release land?

Overall
4.9/ 5
(5.2M)
Current version
4.9/ 5
+0.0 vs overall
(3.9M)
Main signal post-update: ease of Use.

Sentiment over time

Weekly average rating and review volume across stores, last 90 days.

Review themes

Praise

What users love

  • Ease of Use
    • App is very convenient to use and well designed. No issues at all.
    • very easy to navigate
  • Real-time Notifications
    • when you use your credit card, you get notification of the amount immediately.
Complaint

Common complaints

  • Login & Security Friction
    • The latest version of this app breaks the ability to paste a password entirely making it unusable.
    • Recent updates prevent you from pasting a password into the login field
  • Broken Core Functionality
    • I have not been able to transfer funds between my internal accounts on the app for the last 4 weeks.
    • the last two updates messed up the transfer option. The review button won’t work.

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AI-powered analysis with editorial review, built from publicly available sources. Marlvel.ai is not affiliated with, endorsed by, or sponsored by Citi Mobile®, its developer, the app publisher, Apple, or Google Play. All trademarks, logos, and screenshots referenced remain the property of their respective owners.

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