Report updated Apr 17, 2026
SAP Concur
For business professionals and corporate employees who need to manage travel, expenses, and invoice approvals within an enterprise-grade ecosystem.
SAP Concur is a challenged business app that is available. With a 4.7/5 rating from 1.2M reviews, it faces significant user friction. Users particularly appreciate ease of use, though app stability and crashes remains a common concern.
What is SAP Concur?
Current Momentum
v10.30
NEW FEATURES • You can paste a copied address or apply a corresponding keyboard suggestion to auto-fill travel allowance address fields and reduce manual entry. • Improved camera for capturing receipts ADDITIONS / REMOVALS • Planned technical changes at SAP Concur may result in loss of locally stored data (such as Drive configuration, notification settings, or offline expenses). We recommend you regularly save all offline data and check their settings after the update. • End of support for iOS 17.
What makes this app unique?
What Does It Look Like?
What Are The Key Features?
Book flights, rail, hotels, and car rentals directly within the app
Syncs itineraries with TripIt for real-time travel alerts and updates
Centralizes p-card and corporate card transactions for reconciliation
Snap photos of receipts to instantly attach them to expense reports
How much does it cost?
- Free companion app for existing SAP Concur solution users
- Enterprise-level pricing available via custom quote
The app functions as a B2B companion tool; monetization occurs at the corporate contract level rather than through individual app store purchases.
Who Built It?
Streamlining enterprise travel and expense management for corporate employees within the SAP ecosystem.
Portfolio
1
Apps
Explore the full Concur report
Portfolio breakdown, audience, momentum, and every app published by Concur.
What do users think recently?
High confidence · 99 reviews analyzed · Based on 99 reviews. Signal may be noisy.
How did the latest release land?
What is the recent mood?
Recent user voice shows a frustrated sentiment. Users appreciate ease of use, but report app stability and crashes and ai and expenseit functionality.
What Users Love
What Frustrates Users
View the full user-sentiment analysis
Mood gauge, ratings & review-volume history, every praise / complaint / request, and sentiment over time.
What is the competitive landscape for SAP Concur?
Where is it available?
Localized markets (20)
How's The Business Market?
How does it evolve in the Business market?
Rank progression
40 active rankings tracked — 30-day window
The rivals identified
The outtake for SAP Concur
Strengths to defend, gaps to attack
Core Strengths
- Deeply integrated native travel booking (flights, rail, hotel)
- Unrivaled enterprise-grade policy compliance configurations
- Direct integration with TripIt for itinerary management
Critical Frictions
- Frequent app crashes during camera/receipt capture
- Inaccurate AI (ExpenseIt) logic requiring manual correction
- High-friction login and authentication process
Growth Levers
- Improve OCR speed to compete with Expensify's SmartScan
- Develop zero-touch expense matching similar to Ramp
- Enhance mobile-first travel support to counter Navan
Market Threats
- Expensify's superior end-user satisfaction and stability
- Navan's unified travel/expense model gaining tech-sector share
- Employee pushback due to 'Upset' sentiment regarding app performance
What are the next best moves?
Hotfix the camera module to prevent crashes during receipt capture.
This is the #1 high-frequency complaint and a critical failure in the core user workflow.
Refine or provide a toggle for AI 'ExpenseIt' auto-merging logic.
Users report the AI currently creates more work than manual entry, negating the feature's value proposition.
Optimize the mobile authentication flow to reduce 'forced logout' incidents.
Login issues are a recurring theme preventing users from accessing the app without their corporate laptops.
Feature Gaps vs Competitors
- Superior OCR speed and accuracy (available in Expensify)
- Integrated banking and credit features (available in Brex)
- Zero-touch expense reporting/matching (available in Ramp)
- 100% refundable business travel features (available in TravelPerk)
Key Takeaways
SAP Concur remains the enterprise standard for complex travel and policy compliance, but it is currently failing on core mobile reliability. If I were the PM, I would halt new feature development to fix the camera stability and AI accuracy issues, as the current 'Upset' user sentiment is a direct invitation for competitors like Expensify and Navan to peel away corporate accounts through superior end-user experience.
Where Is It Heading?
Declining
User sentiment is 'Upset' due to core stability issues (camera crashes) and broken AI workflows.
Recent updates (v10.30.1) focused on minor camera improvements and auto-fill, but have not yet resolved the crash reports.
App Store ranking has slipped to #75 Free in Category (↓5), indicating a slight loss in momentum.