Trip.com: Book Flights, Hotels user reviews, decoded
High confidence · 99 reviews analyzed · Based on 99 reviews. Signal may be noisy.
Frustrated
The recent review mood reads frustrated. Users appreciate affordable pricing and lack of hidden fees for flight bookings attract budget-conscious travelers, but report incompetent customer service and automated support loops prevent resolution of urgent travel emergencies.
Rating: 4.6
Reviews: 99
Confidence: high
How did the latest release land?
Overall
4.7/ 5
★★★★★★
(867K)Current version
4.6/ 5
-0.0 vs overall
★★★★★★
(37K)Main signal post-update: affordable pricing and lack of hidden fees for flight bookings attract budget-conscious travelers.
Review themes
Praise
What users love
- Affordable pricing and lack of hidden fees for flight bookings attract budget-conscious travelers
Complaint
Common complaints
- Incompetent customer service and automated support loops prevent resolution of urgent travel emergencies
Request
Most requested
Full sentiment breakdown
Access the full report for freeAI summary. Key signals synthesized from the latest 99 reviews. Updated regularly.