High confidence · Latest 116 of 149 total reviews analyzed · Based on 149 reviews. Signal may be noisy.
Upset
Recent user voice shows a upset sentiment. Users appreciate core flight management and booking features provide a reliable travel experience for frequent flyers, but report persistent login failures and authentication loops prevent users from accessing their accounts post-update.
Rating: 4.8
Reviews: 149
Confidence: high
How did the latest release land?
Overall
4.8/ 5
★★★★★
(7.5M)Current version
4.8/ 5
+0.0 vs overall
★★★★★
(7M)Main signal post-update: core flight management and booking features provide a reliable travel experience for frequent flyers.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
How have ratings & review volume moved?
Rating, review sentiment, and total reviews over time, with release markers showing the post-launch impact.
Rating over time
Vertical markers = app releases. Hover any release for the post-release impact delta.
Releases:MajorMinorPatch3 releases in range
Review themes
Praise
What users love
- Core flight management and booking features provide a reliable travel experience for frequent flyers
- “Users appreciate the organization of trip details in one place”
- “Frequent travelers find the app helpful for planning and managing flight itineraries”
Complaint
Common complaints
- Persistent login failures and authentication loops prevent users from accessing their accounts post-update
- “Multiple reports of inability to log in despite password resets”
- “Users describe being stuck in a cycle of error messages when attempting to access account information”
Request
Most requested
- In-app feedback and bug reporting tools to improve communication between members and the airline
- “Users suggest adding a dedicated channel for reporting technical issues directly”