High confidence · Latest 100 of 3.3M total reviews analyzed
Excited
Recent user voice shows a excited sentiment. Users appreciate ease of use & navigation and credit improvement efficacy, but report login & technical errors and poor customer support.
Rating: 4.8
Reviews: 3.3M
Confidence: high
How did the latest release land?
Overall
4.8/ 5
★★★★★
(3.3M)Current version
4.8/ 5
+0.0 vs overall
★★★★★
(2.6M)Main signal post-update: ease of Use & Navigation.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Ease of Use & Navigation
- “This app is easy to navigate, and information is accessible.”
- “Super easy to use and very clear.”
- Credit Improvement Efficacy
- “really helped my credit rating”
- “disputed something on my credit, got removed the same day and my score went up 14 point!”
Complaint
Common complaints
- Login & Technical Errors
- “app will not let me login just keeps saying error which is annoying”
- “Haven't been able to log in for a while due to 'technical difficulties.'”
- Poor Customer Support
- “There’s no support from virtual that actually resolves the issues and there is no Human Agent online”
- “Good luck if you ever need customer support you can’t get through because of AI”