High confidence · Latest 119 of 148 total reviews analyzed · Based on 148 reviews. Signal may be noisy.
Recent user voice shows a upset sentiment. Users appreciate reliable delivery performance and professional driver conduct remain the primary value drivers for satisfied customers, but report frequent application crashes and loading failures prevent users from accessing tracking information after the latest update and inaccurate delivery status updates and failed notification systems cause significant frustration for customers awaiting time-sensitive packages.
Rating: 4.2
Reviews: 148
Confidence: high
How did the latest release land?
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
How have ratings & review volume moved?
Rating, review sentiment, and total reviews over time, with release markers showing the post-launch impact.
Vertical markers = app releases. Hover any release for the post-release impact delta.
Review themes
What users love
- Reliable delivery performance and professional driver conduct remain the primary value drivers for satisfied customers
- “Users report positive experiences with delivery reliability and respectful driver behavior”
- “Some customers express satisfaction with the overall dependability of the service”
Common complaints
- Frequent application crashes and loading failures prevent users from accessing tracking information after the latest update
- “Users report the app closes immediately upon opening or freezes during use”
- “Multiple reports of infinite loading screens and inability to log in post-update”
- Inaccurate delivery status updates and failed notification systems cause significant frustration for customers awaiting time-sensitive packages
- “Tracking information fails to update for days or displays incorrect delivery locations”
- “Users report error messages when attempting to save notification preferences for text or email alerts”
Most requested
- Direct access to human customer support representatives to resolve complex delivery errors and package location disputes
- “Users explicitly request ways to bypass the automated bot to speak with a person”
- “Customers express a need for human intervention when tracking data is clearly erroneous”