High confidence · Latest 65 of 99 total reviews analyzed · Based on 99 reviews. Signal may be noisy.

Upset

Recent user voice shows a upset sentiment. Users appreciate basic utility of the application provides value for fans seeking tournament information, but report navigation failures caused by missing back buttons force users to restart the application and ticket management friction prevents users from accessing high-value purchases within the interface.

Rating: 3.0

Reviews: 99

Confidence: high

How did the latest release land?

Overall
3.5/ 5
(352K)
Current version
2.5/ 5
-0.9 vs overall
(296)
Main signal post-update: navigation failures caused by missing back buttons force users to restart the application.

Sentiment over time

Weekly average rating and review volume across stores, last 90 days.

How have ratings & review volume moved?

Rating, review sentiment, and total reviews over time, with release markers showing the post-launch impact.

Rating over time

Vertical markers = app releases. Hover any release for the post-release impact delta.

Releases:MajorMinorPatch4 releases in range

Review themes

Praise

What users love

  • Basic utility of the application provides value for fans seeking tournament information
    • Users occasionally describe the application as useful for general information
    • Some fans express satisfaction with the core concept of the digital tool
Complaint

Common complaints

  • Navigation failures caused by missing back buttons force users to restart the application
    • Users report being unable to return to previous screens without closing the app
    • The absence of a home or back button creates a broken browsing experience
  • Ticket management friction prevents users from accessing high-value purchases within the interface
    • Purchased tickets fail to appear in the user profile after transaction completion
    • The process for accepting or locating tickets is described as a difficult scavenger hunt
Request

Most requested

  • Improved navigation controls including a dedicated back button for easier browsing
    • Users explicitly request a back button to avoid restarting the application
    • Fans suggest adding a home button to simplify the user journey

Disclosure: Independent intel to help mobile builders succeed.

AI-powered analysis with editorial review, built from publicly available sources. Marlvel.ai is not affiliated with, endorsed by, or sponsored by FIFA Official App, its developer, the app publisher, Apple, or Google Play. All trademarks, logos, and screenshots referenced remain the property of their respective owners.

Data licensed under CC-BY-NC 4.0