High confidence · Latest 100 of 173 total reviews analyzed · Based on 173 reviews. Signal may be noisy.

Frustrated

Recent user voice shows a frustrated sentiment. Users appreciate core communication features provide reliable calling and texting utility for international users, but report aggressive account suspension policies trigger permanent bans without clear justification or appeal paths and misleading free-to-use marketing obscures mandatory subscription requirements for basic phone number access.

Rating: 4.3

Reviews: 173

Confidence: high

How did the latest release land?

Overall
4.3/ 5
(813.2K)
Current version
4.6/ 5
+0.4 vs overall
(269.4K)
Main signal post-update: core communication features provide reliable calling and texting utility for international users.

Sentiment over time

Weekly average rating and review volume across stores, last 90 days.

Review themes

Praise

What users love

  • Core communication features provide reliable calling and texting utility for international users
    • Users report successful use for overseas work calls
    • Some find the app reliable for basic messaging and calling needs
Complaint

Common complaints

  • Aggressive account suspension policies trigger permanent bans without clear justification or appeal paths
    • Users report accounts being suspended for no apparent reason
    • Lack of support or appeal process for banned users
  • Misleading free-to-use marketing obscures mandatory subscription requirements for basic phone number access
    • Users express frustration that free numbers are unavailable or gated behind paywalls
Request

Most requested

  • Expanded account registration options beyond mandatory Google or Apple single sign-on
    • Users request the ability to sign up using standard email addresses

Disclosure: Independent intel to help mobile builders succeed.

AI-powered analysis with editorial review, built from publicly available sources. Marlvel.ai is not affiliated with, endorsed by, or sponsored by textPlus: Text Message + Call, its developer, the app publisher, Apple, or Google Play. All trademarks, logos, and screenshots referenced remain the property of their respective owners.

Data licensed under CC-BY-NC 4.0