High confidence · Latest 100 of 225 total reviews analyzed
Frustrated
Recent user voice shows a frustrated sentiment. Users appreciate broad channel variety and sports coverage provide a comprehensive viewing experience for many long-term subscribers, but report frequent playback stuttering and buffering issues post-update disrupt the viewing experience across multiple device platforms.
Rating: 3.7
Reviews: 225
Confidence: high
How did the latest release land?
Overall
3.8/ 5
★★★★★
(216.9K)Current version
3.6/ 5
-0.1 vs overall
★★★★★★
(59K)Main signal post-update: frequent playback stuttering and buffering issues post-update disrupt the viewing experience across multiple device platforms.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Broad channel variety and sports coverage provide a comprehensive viewing experience for many long-term subscribers
- “Users highlight the extensive selection of sports channels as a primary reason for maintaining the service”
Complaint
Common complaints
- Frequent playback stuttering and buffering issues post-update disrupt the viewing experience across multiple device platforms
- “Users report constant skipping and freezing during live broadcasts and recorded content”
Request
Most requested
- Granular subscription management and a la carte channel options would allow users to control costs
- “Users request the ability to select specific channels rather than paying for large bundles”