High confidence · Latest 100 of 148 total reviews analyzed · Based on 148 reviews. Signal may be noisy.
Mixed
Recent user voice shows a mixed sentiment. Users appreciate online check-in functionality saves significant time for users planning their salon visits, but report inaccurate wait time estimations cause frustration when arrival times do not match queue status.
Rating: 4.8
Reviews: 148
Confidence: high
How did the latest release land?
Overall
4.8/ 5
★★★★★
(1.3M)Current version
4.9/ 5
+0.0 vs overall
★★★★★
(650.8K)Main signal post-update: online check-in functionality saves significant time for users planning their salon visits.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Online check-in functionality saves significant time for users planning their salon visits
- “Users appreciate the ability to see wait times and join the queue remotely”
- “The check-in feature is frequently cited as a primary time-saving benefit”
Complaint
Common complaints
- Inaccurate wait time estimations cause frustration when arrival times do not match queue status
- “Users report wait times fluctuating significantly or increasing after they have already checked in”
- “Arrival at the salon often results in longer waits than the app initially projected”
Request
Most requested
- Ability to view stylist schedules or request specific staff members during online check-in
- “Users want to know which stylists are on duty before committing to a visit”
- “Requests for a feature to select a preferred stylist to ensure consistent haircut quality”