High confidence · Latest 100 of 3.2M total reviews analyzed
Mixed
Recent user voice shows a mixed sentiment. Users appreciate ease of use and visual quality, but report playback failures and update instability.
Rating: 4.7
Reviews: 3.2M
Confidence: high
How did the latest release land?
Overall
4.8/ 5
★★★★★
(3.2M)Current version
4.7/ 5
-0.1 vs overall
★★★★★★
(172K)Main signal post-update: playback Failures.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Not enough recent reviews to plot a sentiment trend.
Review themes
Praise
What users love
- Ease of Use
- “Used for almost 8 months, very smooth and user friendly app.”
- “Its usability is straightforward, making it easy to set up cameras and navigate features.”
- Visual Quality
- “very good, the vision very clear in night times.”
- “good view and audio”
Complaint
Common complaints
- Playback Failures
- “It just spins/loads endlessly.”
- “CAN’T PLAYBACK!!!!! STILL HAVING PROBLEMS!!!!!!!!”
- “Since last update the playback not working properly... it keeps taking you to the same event.”
- Update Instability
- “After the recent couple of updates the hik-connect App started stuttering and freezing”
- “Do not update to v 6.11.2 the live view crashes several times per day on iPad.”