High confidence · Latest 100 of 186 total reviews analyzed · Based on 186 reviews. Signal may be noisy.
Upset
Recent user voice shows a upset sentiment. Users appreciate digital key access provides a convenient way to bypass front desk check-in lines, but report frequent unexpected error messages prevent users from logging in or accessing existing reservations.
Rating: 4.9
Reviews: 186
Confidence: high
How did the latest release land?
Overall
4.9/ 5
★★★★★
(3.3M)Current version
4.9/ 5
+0.0 vs overall
★★★★★
(3.2M)Main signal post-update: digital key access provides a convenient way to bypass front desk check-in lines.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Digital key access provides a convenient way to bypass front desk check-in lines
- “Users appreciate the ability to go straight to their room upon arrival”
- “Digital key functionality is cited as a primary reason for using the app”
Complaint
Common complaints
- Frequent unexpected error messages prevent users from logging in or accessing existing reservations
- “Users report persistent technical failures when attempting to view bookings”
- “App crashes and error prompts are common during the authentication process”
Request
Most requested
- Integration with digital wallets would allow for faster access to room keys
- “Users request the ability to store digital keys in mobile wallet applications”