High confidence · Latest 100 of 1.6M total reviews analyzed
Upset
Recent user voice shows a upset sentiment. Users appreciate ease of navigation, but report authentication and login loops and core booking failures.
Rating: 4.9
Reviews: 1.6M
Confidence: high
How did the latest release land?
Overall
4.8/ 5
★★★★★
(1.6M)Current version
4.9/ 5
+0.0 vs overall
★★★★★
(1.5M)Main signal post-update: ease of Navigation.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Ease of Navigation
- “Easy to log on, navigate and get your flight information.”
Complaint
Common complaints
- Authentication and Login Loops
- “no matter what you do the app will log you out constantly.”
- “I get stuck in a 'sign in' loop between choosing the flights and choosing the seats.”
- Core Booking Failures
- “cannot select seats! broken app.”
- “Constant errors when adding bags and checking out.”
- Stability and Crashes
- “it crashes constantly and fails to display the most basic information”
- “when I tap the inbox icon, the app crashes — every single time.”