High confidence · Latest 100 of 3.8M total reviews analyzed
Excited
Recent user voice shows a excited sentiment. Users appreciate financial flexibility and ease of use, but report refund and dispute issues and identity verification glitches.
Rating: 4.9
Reviews: 3.8M
Confidence: high
How did the latest release land?
Overall
4.8/ 5
★★★★★
(3.8M)Current version
4.9/ 5
+0.0 vs overall
★★★★★
(2.1M)Main signal post-update: financial Flexibility.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Financial Flexibility
- “A great way to make an urgent bigger purchase and split the payments”
- “Klarna helps get what I need right away and no interest payments helps my cash flow!”
- Ease of Use
- “Really fast to set up. great service, easy to use.”
- “Fantastic User friendly App. Works smoothly.”
Complaint
Common complaints
- Refund and Dispute Issues
- “THEY WILL NOT GIVE YOU YOUR MONEY BACK!! I canceled the order the same day... they still haven’t refunded me”
- Identity Verification Glitches
- “FIX YOUR IDENTITY VERIFICATION FEATURE... Every single time I do this, it does not work.”
- Payment Rigidity
- “Not very flexible on payments. I wanted to change my payment date by 4 days and was told NO.”