High confidence · 61 reviews analyzed · Based on 61 reviews. Signal may be noisy.
Frustrated
Recent user voice shows a frustrated sentiment. Users appreciate loyalty rewards program provides tangible financial value for frequent coffee purchases and convenient mobile ordering saves significant time during busy morning routines, but report frequent application crashes during the ordering process prevent successful transactions and location services fail to identify nearby stores for mobile order fulfillment.
Rating: 1.0
Reviews: 61
Confidence: high
How did the latest release land?
Overall
4.8/ 5
★★★★★
(1.5M)Current version
1.0/ 5
-3.8 vs overall
★★★★★
(1)Main signal post-update: frequent application crashes during the ordering process prevent successful transactions.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Loyalty rewards program provides tangible financial value for frequent coffee purchases
- “Users appreciate earning points toward free items”
- “The personal cup incentive is cited as a positive financial and environmental feature”
- Convenient mobile ordering saves significant time during busy morning routines
- “The ability to order ahead is described as a major time-saver”
- “Users value the convenience of picking up drinks without waiting in line”
Complaint
Common complaints
- Frequent application crashes during the ordering process prevent successful transactions
- “Users report the app closes unexpectedly when selecting menu items or adding to cart”
- “The ordering flow is described as broken following the latest update”
- Location services fail to identify nearby stores for mobile order fulfillment
- “The app incorrectly reports that online ordering is unavailable at local stores”
- “Users cannot access store menus despite having location permissions enabled”
Request
Most requested
- Granular drink customization options for ice levels and dairy alternatives
- “Users want the ability to request specific ice levels like light or no ice”
- “Customers request consistent customization options across all drink types”