High confidence · Latest 120 of 158 total reviews analyzed · Based on 158 reviews. Signal may be noisy.

Upset

Recent user voice shows a upset sentiment. Users appreciate basic dental cost estimation features provide value when the application successfully loads account data, but report persistent false connectivity errors prevent users from accessing insurance cards and account information and ui layout regressions on android devices obscure critical navigation buttons behind system bars.

Rating: 3.4

Reviews: 158

Confidence: high

How did the latest release land?

Overall
3.8/ 5
(32.7K)
Current version
4.2/ 5
+0.4 vs overall
(24.5K)
Main signal post-update: basic dental cost estimation features provide value when the application successfully loads account data.

Sentiment over time

Weekly average rating and review volume across stores, last 90 days.

How have ratings & review volume moved?

Rating, review sentiment, and total reviews over time, with release markers showing the post-launch impact.

Rating over time

Vertical markers = app releases. Hover any release for the post-release impact delta.

Review themes

Praise

What users love

  • Basic dental cost estimation features provide value when the application successfully loads account data
    • Users occasionally report successful access to dental procedure cost estimates
    • Some users find the interface easy to navigate when it functions
Complaint

Common complaints

  • Persistent false connectivity errors prevent users from accessing insurance cards and account information
    • Users frequently report false no internet connection messages while on stable cellular or Wi-Fi networks
    • The app fails to load profile data despite successful login attempts
  • UI layout regressions on Android devices obscure critical navigation buttons behind system bars
    • Next buttons are unreachable due to overlapping with Android system home navigation
    • Users cannot complete registration or login flows because of poor screen scaling
Request

Most requested

  • Reliable offline access to digital insurance cards for use at medical provider offices
    • Users request the ability to save ID cards to their device gallery or wallet
    • Patients express a need for physical card alternatives when the app fails to connect

Disclosure: Independent intel to help mobile builders succeed.

AI-powered analysis with editorial review, built from publicly available sources. Marlvel.ai is not affiliated with, endorsed by, or sponsored by MetLife US App, its developer, the app publisher, Apple, or Google Play. All trademarks, logos, and screenshots referenced remain the property of their respective owners.

Data licensed under CC-BY-NC 4.0