High confidence · 87 reviews analyzed · Based on 87 reviews. Signal may be noisy.
Upset
Recent user voice shows a upset sentiment. Users appreciate simple and reliable printing functionality provides a positive experience for some long-term users, but report persistent application launch failures and infinite loading screens prevent basic document scanning and printing and mandatory account creation and subscription requirements alienate users who previously accessed hardware without these barriers.
Rating: 3.8
Reviews: 87
Confidence: high
How did the latest release land?
Overall
4.1/ 5
★★★★★
(893.7K)Current version
3.8/ 5
-0.3 vs overall
★★★★★
(850)Main signal post-update: persistent application launch failures and infinite loading screens prevent basic document scanning and printing.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Simple and reliable printing functionality provides a positive experience for some long-term users
- “Users report the setup process is straightforward and reliable for their specific hardware”
- “Some users find the printing process effortless for daily document tasks”
Complaint
Common complaints
- Persistent application launch failures and infinite loading screens prevent basic document scanning and printing
- “Users report the app fails to open or remains stuck on a loading animation”
- “Multiple reports indicate the app is unusable for scanning or printing due to launch errors”
- Mandatory account creation and subscription requirements alienate users who previously accessed hardware without these barriers
- “Users express frustration at being forced to create an account to use basic printer features”
- “Subscription-based ink services are perceived as predatory and restrictive for hardware owners”
Request
Most requested
- Offline or guest access mode to allow printing without mandatory account registration or subscriptions
- “Users request the ability to use hardware without creating an account or sharing personal data”
- “Demand for a local-only printing option that does not require cloud connectivity”