High confidence · Latest 86 of 148 total reviews analyzed · Based on 148 reviews. Signal may be noisy.

Upset

Recent user voice shows a upset sentiment. Users appreciate original series content provides high entertainment value for fans of the network, but report technical instability causes frequent freezing and playback failures during ad segments and subscription management and cancellation processes are intentionally difficult for users to navigate.

Rating: 3.7

Reviews: 148

Confidence: high

How did the latest release land?

Overall
3.6/ 5
(44.9K)
Current version
3.8/ 5
+0.2 vs overall
(13.8K)
Main signal post-update: original series content provides high entertainment value for fans of the network.

Sentiment over time

Weekly average rating and review volume across stores, last 90 days.

How have ratings & review volume moved?

Rating, review sentiment, and total reviews over time, with release markers showing the post-launch impact.

Rating over time

Vertical markers = app releases. Hover any release for the post-release impact delta.

Review themes

Praise

What users love

  • Original series content provides high entertainment value for fans of the network
    • Users express enjoyment of specific original sitcoms and stand-up specials
    • The library of shows is cited as the primary reason for initial subscription
Complaint

Common complaints

  • Technical instability causes frequent freezing and playback failures during ad segments
    • Playback consistently hangs or crashes when transitioning between ads and content
    • Users report needing to restart episodes repeatedly due to persistent freezing
  • Subscription management and cancellation processes are intentionally difficult for users to navigate
    • Users report being unable to locate cancellation options within the app or store
    • Multiple accounts of continued billing after attempted subscription termination
Request

Most requested

  • Transparent communication regarding service discontinuation and migration to other platforms
    • Users demand clear information about the transition of content to other streaming services
    • Requests for refunds due to the upcoming shutdown of the platform

Disclosure: Independent intel to help mobile builders succeed.

AI-powered analysis with editorial review, built from publicly available sources. Marlvel.ai is not affiliated with, endorsed by, or sponsored by BET+, its developer, the app publisher, Apple, or Google Play. All trademarks, logos, and screenshots referenced remain the property of their respective owners.

Data licensed under CC-BY-NC 4.0