High confidence · 86 reviews analyzed · Based on 86 reviews. Signal may be noisy.
Upset
Recent user voice shows a upset sentiment. Users appreciate simple setup process allows for quick initial printer configuration for some users, but report aggressive weekly subscription paywalls prevent users from accessing basic printing and scanning functions and persistent application launch failures and infinite loading screens block access to printer controls.
Rating: 3.5
Reviews: 86
Confidence: high
How did the latest release land?
Overall
4.1/ 5
★★★★★
(893.5K)Current version
3.6/ 5
-0.5 vs overall
★★★★★★
(594)Main signal post-update: aggressive weekly subscription paywalls prevent users from accessing basic printing and scanning functions.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Simple setup process allows for quick initial printer configuration for some users
- “Some users report the initial printer connection is straightforward”
- “Positive feedback regarding the ease of the first-time setup experience”
Complaint
Common complaints
- Aggressive weekly subscription paywalls prevent users from accessing basic printing and scanning functions
- “Users express frustration over being charged weekly fees for standard printer features”
- “Reports of paywalls appearing immediately after installation for basic tasks”
- Persistent application launch failures and infinite loading screens block access to printer controls
- “Users report the app fails to open or gets stuck on a loading animation”
- “Frequent complaints about the app being unusable due to constant crashing or hanging”
- Mandatory account creation requirements force unnecessary data sharing for local hardware operations
- “Users object to being forced to create an account just to scan or print”
- “Concerns regarding data privacy and the requirement to log in for local device usage”