High confidence · Latest 100 of 15.6K total reviews analyzed
Excited
Recent user voice shows a excited sentiment. Users appreciate high accuracy and reliability and responsive customer support, but report connectivity and loading errors and registration and onboarding issues.
Rating: 4.7
Reviews: 15.6K
Confidence: high
Review themes
Praise
What users love
- High Accuracy and Reliability
- “Most reliable and accurate app for surf reports.”
- “More accurate than others, I use it instead of other weather apps.”
- Responsive Customer Support
- “Customer service is excellent. Send an email and you promptly get a reply.”
- “I emailed the developer and he responded in one day and fixed the problem.”
Complaint
Common complaints
- Connectivity and Loading Errors
- “Just says error can’t connect to buoy.”
- “Every time I open the app to get info an error screen pops up.”
- Registration and Onboarding Issues
- “I can't even get into the app. You have to make a profile and have it approved.”