High confidence · Latest 100 of 105.2K total reviews analyzed
Upset
Recent user voice shows a upset sentiment. Users appreciate core gameplay enjoyment and reward utility, but report persistent black screen/loading failures and lack of support and communication.
Rating: 4.8
Reviews: 105.2K
Confidence: high
How did the latest release land?
Overall
4.6/ 5
★★★★★★
(105.3K)Current version
4.8/ 5
+0.1 vs overall
★★★★★
(50.9K)Main signal post-update: core Gameplay Enjoyment.
Review themes
Praise
What users love
- Core Gameplay Enjoyment
- “extremely fun. get lost for a few minutes.”
- “I love this game, although I have had to reinstall it over the years”
- Reward Utility
- “I can get all kinds of free or super discounted tickets, hotel rooms and food all from the MyVegas VIP.”
Complaint
Common complaints
- Persistent Black Screen/Loading Failures
- “When I click on the app, the screen turns orange then completely black.”
- “Every other week there's a day the game will not load. When that happens I have to uninstall then reinstall.”
- Lack of Support and Communication
- “there is also no way to contact anyone for help.”
- “HAVE EMAILED NO RESPONSE.”