High confidence · 50 reviews analyzed · Based on 50 reviews. Signal may be noisy.
Mixed
Recent user voice shows a mixed sentiment. Users appreciate comprehensive access to daily activity schedules and dining information keeps guests informed throughout their cruise, but report inconsistent messaging functionality and delayed notifications force users to restart the app to receive updates.
Rating: 4.8
Reviews: 50
Confidence: high
How did the latest release land?
Overall
4.8/ 5
★★★★★
(1.3M)Current version
4.8/ 5
+0.0 vs overall
★★★★★
(1.2M)Main signal post-update: comprehensive access to daily activity schedules and dining information keeps guests informed throughout their cruise.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Not enough recent reviews to plot a sentiment trend.
Review themes
Praise
What users love
- Comprehensive access to daily activity schedules and dining information keeps guests informed throughout their cruise
- “Users frequently mention the app as a primary source for daily planning and dining details”
- “Guests rely on the app to track their onboard spending and upcoming excursions”
Complaint
Common complaints
- Inconsistent messaging functionality and delayed notifications force users to restart the app to receive updates
- “Users report that internal chat messages often fail to send or arrive hours late”
- “Frequent app freezes and the need to force-close the application to refresh data are common complaints”
Request
Most requested
- Enhanced mapping features including three-dimensional deck views and interactive location details for dining and entertainment
- “Users suggest adding an active 3D map to help navigate the ship layout”
- “Requests include linking map locations directly to menus and specific activity details”