High confidence · Latest 93 of 148 total reviews analyzed · Based on 148 reviews. Signal may be noisy.
Recent user voice shows a excited sentiment. Users appreciate curbside pickup and online ordering processes provide a quick and convenient dining experience and high food quality and consistent service standards drive repeat visits for loyal customers, but report persistent authentication failures prevent users from logging into the mobile application despite valid credentials and inconsistent order accuracy and preparation quality occasionally impact the takeout dining experience.
Rating: 4.9
Reviews: 148
Confidence: high
How did the latest release land?
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
How have ratings & review volume moved?
Rating, review sentiment, and total reviews over time, with release markers showing the post-launch impact.
Vertical markers = app releases. Hover any release for the post-release impact delta.
Review themes
What users love
- Curbside pickup and online ordering processes provide a quick and convenient dining experience
- “Users frequently mention the ease of ordering and the speed of pickup”
- “The mobile ordering flow is described as simple and efficient for takeout”
- High food quality and consistent service standards drive repeat visits for loyal customers
- “Consistent praise for the quality of steaks and signature rolls”
- “Staff friendliness and restaurant atmosphere are highlighted as core strengths”
Common complaints
- Persistent authentication failures prevent users from logging into the mobile application despite valid credentials
- “Users report being unable to sign in even after multiple password resets”
- “The application login fails while the same credentials work on the web interface”
- Inconsistent order accuracy and preparation quality occasionally impact the takeout dining experience
- “Reports of incorrect condiments provided with salad orders”
- “Instances of steaks being under-seared or improperly cooked for the requested temperature”
Most requested
- Integration of military status verification to enable automated discounts for service members
- “Users request a feature to verify military status within the account profile”
- “Customers want to apply veteran discounts directly through the mobile ordering flow”