High confidence · Latest 60 of 98 total reviews analyzed · Based on 98 reviews. Signal may be noisy.
Recent user voice shows a upset sentiment. Users appreciate chat feature provides rapid and accurate information retrieval for simple rental inquiries, but report inventory management failures lead to confirmed reservations being cancelled without notice at airport locations and forced app updates prevent users from accessing rental features during time-sensitive travel situations.
Rating: 4.7
Reviews: 98
Confidence: high
How did the latest release land?
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
How have ratings & review volume moved?
Rating, review sentiment, and total reviews over time, with release markers showing the post-launch impact.
Vertical markers = app releases. Hover any release for the post-release impact delta.
Review themes
What users love
- Chat feature provides rapid and accurate information retrieval for simple rental inquiries
- “Users appreciate the speed of the AI chat for answering basic questions”
- “The chat interface is cited as a time-saving alternative to phone support”
Common complaints
- Inventory management failures lead to confirmed reservations being cancelled without notice at airport locations
- “Multiple reports of arriving at the rental counter to find no vehicles available”
- “Customers feel misled by confirmed bookings that are not honored by local staff”
- Forced app updates prevent users from accessing rental features during time-sensitive travel situations
- “Users express frustration at being locked out of the app until a new version is downloaded”
- “The requirement to update for minor releases is viewed as a barrier to service”
Most requested
- Transparent pricing displays that include all mandatory taxes and fees on the initial search page
- “Users request accurate total cost visibility before reaching the final checkout screen”
- “Complaints regarding hidden fees surfacing late in the booking flow”