High confidence · Latest 89 of 148 total reviews analyzed · Based on 148 reviews. Signal may be noisy.
Upset
Recent user voice shows a upset sentiment. Users appreciate simple and functional interface design allows for quick flight searches and booking, but report mandatory passport scanning function fails frequently and prevents users from checking in and aggressive upselling and dark patterns during booking create confusion and unintended expenses.
Rating: 4.0
Reviews: 148
Confidence: high
How did the latest release land?
Overall
3.6/ 5
★★★★★★
(451.8K)Current version
4.5/ 5
+0.9 vs overall
★★★★★★
(69.1K)Main signal post-update: simple and functional interface design allows for quick flight searches and booking.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
How have ratings & review volume moved?
Rating, review sentiment, and total reviews over time, with release markers showing the post-launch impact.
Rating over time
Vertical markers = app releases. Hover any release for the post-release impact delta.
Releases:MajorMinorPatch4 releases in range
Review themes
Praise
What users love
- Simple and functional interface design allows for quick flight searches and booking
- “Users appreciate the ability to search and book flights within the app”
- “Some find the app easy to navigate for basic flight management”
Complaint
Common complaints
- Mandatory passport scanning function fails frequently and prevents users from checking in
- “Users report the scanning feature is ineffective and causes long delays”
- “Passport verification errors prevent users from completing the check-in process”
- Aggressive upselling and dark patterns during booking create confusion and unintended expenses
- “Customers feel tricked into purchasing baggage and services they already selected”
- “The interface uses confusing prompts to encourage unnecessary add-on purchases”
Request
Most requested
- Simplified check-in process that does not rely on buggy passport scanning technology
- “Users request a more reliable way to verify identity without scanning chips”
- “Customers want a faster check-in flow that avoids repetitive error screens”