High confidence · Latest 100 of 143 total reviews analyzed · Based on 143 reviews. Signal may be noisy.
Mixed
Recent user voice shows a mixed sentiment. Users appreciate high quality photo prints and diverse gift options keep customers returning for years and frequent promotional discounts and sales make personalized photo projects affordable for regular users, but report post-update instability causes frequent app crashes and loading failures during photo upload sessions and removal of visual upload indicators creates confusion regarding which photos are already stored.
Rating: 4.7
Reviews: 143
Confidence: high
How did the latest release land?
Overall
4.6/ 5
★★★★★★
(818.9K)Current version
4.7/ 5
+0.0 vs overall
★★★★★★
(586.1K)Main signal post-update: high quality photo prints and diverse gift options keep customers returning for years.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- High quality photo prints and diverse gift options keep customers returning for years
- “Users consistently praise the physical output quality of prints and custom gifts”
- “Long-term customers cite the variety of product options as a primary reason for loyalty”
- Frequent promotional discounts and sales make personalized photo projects affordable for regular users
- “Customers frequently mention the value provided by ongoing sales and promo codes”
- “Users appreciate the ability to save money on recurring orders like prints and cards”
- Responsive customer service teams resolve order issues and provide helpful support for users
- “Multiple reviews highlight positive interactions with specific support staff members”
- “Users report feeling satisfied when customer service intervenes to assist with order concerns”
Complaint
Common complaints
- Post-update instability causes frequent app crashes and loading failures during photo upload sessions
- “Users report the app shuts down repeatedly when attempting to upload images”
- “Multiple accounts of the app becoming unusable following the most recent update”
- Removal of visual upload indicators creates confusion regarding which photos are already stored
- “Users express frustration over the loss of the feature that marked uploaded photos”
- “Customers are accidentally uploading duplicate images because the status indicator is missing”
- Limited functionality for specific project types forces users to switch to the website
- “Users report being unable to edit saved calendars or create specific items within the app”
- “Customers express disappointment that the app lacks the full feature set of the desktop site”
Request
Most requested
- Restore the visual status indicator that identifies which photos have already been uploaded
- “Multiple users explicitly request the return of the feature showing upload status”
- “Customers find the current workflow inefficient without the ability to track uploaded images”