High confidence · 99 reviews analyzed · Based on 99 reviews. Signal may be noisy.

Upset

Recent user voice shows a upset sentiment. Users appreciate high-fidelity sound quality remains the primary driver for long-term user retention, but report persistent connectivity failures post-update prevent users from accessing their own hardware.

Rating: 4.2

Reviews: 99

Confidence: high

How did the latest release land?

Overall
4.5/ 5
(1.2M)
Current version
4.6/ 5
+0.1 vs overall
(873.9K)
Main signal post-update: high-fidelity sound quality remains the primary driver for long-term user retention.

Sentiment over time

Weekly average rating and review volume across stores, last 90 days.

Review themes

Praise

What users love

  • High-fidelity sound quality remains the primary driver for long-term user retention
    • Users consistently praise the audio performance of the hardware despite software frustrations
Complaint

Common complaints

  • Persistent connectivity failures post-update prevent users from accessing their own hardware
    • Users report that speakers frequently disconnect or fail to be discovered by the app
Request

Most requested

  • Restoration of the previous app architecture to regain basic system reliability
    • Users explicitly request a return to the functionality of earlier software versions

Disclosure: Independent intel to help mobile builders succeed.

AI-powered analysis with editorial review, built from publicly available sources. Marlvel.ai is not affiliated with, endorsed by, or sponsored by Sonos, its developer, the app publisher, Apple, or Google Play. All trademarks, logos, and screenshots referenced remain the property of their respective owners.

Data licensed under CC-BY-NC 4.0