High confidence · Latest 99 of 197 total reviews analyzed · Based on 197 reviews. Signal may be noisy.
Frustrated
Recent user voice shows a frustrated sentiment. Users appreciate friendly and professional staff interactions during travel remain a consistent highlight for loyal passengers, but report assigned seating policy creates frustration and perceived unfairness for families and loyal cardholders.
Rating: 4.8
Reviews: 197
Confidence: high
How did the latest release land?
Overall
4.8/ 5
★★★★★
(7.2M)Current version
4.8/ 5
+0.0 vs overall
★★★★★
(7M)Main signal post-update: friendly and professional staff interactions during travel remain a consistent highlight for loyal passengers.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
How have ratings & review volume moved?
Rating, review sentiment, and total reviews over time, with release markers showing the post-launch impact.
Rating over time
Vertical markers = app releases. Hover any release for the post-release impact delta.
Releases:MajorMinorPatch2 releases in range
Review themes
Praise
What users love
- Friendly and professional staff interactions during travel remain a consistent highlight for loyal passengers
- “Passengers frequently commend the helpful and kind demeanor of the airline staff”
- “Staff professionalism is cited as a reason for long-term loyalty”
Complaint
Common complaints
- Assigned seating policy creates frustration and perceived unfairness for families and loyal cardholders
- “Users report being separated from family members despite checking in on time”
- “Loyal customers feel the algorithm intentionally assigns poor seats to force upgrade purchases”
Request
Most requested
- Improved seat selection logic to keep families and travel companions together without extra fees
- “Users request a way to link reservations to ensure group seating”
- “Passengers ask for more transparency in how the system assigns seats”