High confidence · Latest 100 of 148 total reviews analyzed · Based on 148 reviews. Signal may be noisy.
Mixed
Recent user voice shows a mixed sentiment. Users appreciate mobile check deposit functionality provides significant convenience for users managing finances from home, but report post-update stability issues cause frequent crashes and login failures for users on mobile devices.
Rating: 4.8
Reviews: 148
Confidence: high
How did the latest release land?
Overall
4.8/ 5
★★★★★
(1.4M)Current version
4.8/ 5
+0.0 vs overall
★★★★★
(1.1M)Main signal post-update: mobile check deposit functionality provides significant convenience for users managing finances from home.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- Mobile check deposit functionality provides significant convenience for users managing finances from home
- “Users frequently highlight the ease and simplicity of depositing checks remotely”
- “The ability to avoid visiting physical branches is a primary driver of positive sentiment”
Complaint
Common complaints
- Post-update stability issues cause frequent crashes and login failures for users on mobile devices
- “Users report being unable to access accounts or experiencing crashes during navigation following recent updates”
- “Repeated complaints about the app closing unexpectedly when attempting to search or view transactions”
Request
Most requested
- Improved technical stability and bug fixes are required to prevent recurring login and crash issues
- “Users explicitly request that developers prioritize fixing known bugs that prevent account access”
- “Requests for a more stable version to replace the current experience that frequently logs users out”