High confidence · 49 reviews analyzed
Upset
Recent user voice shows a upset sentiment. Users appreciate helpful customer service staff provide support for insurance and co-payment inquiries, but report frequent login failures and authentication errors prevent access to essential account information and incomplete mobile functionality forces users to rely on external web browsers for basic tasks.
Rating: 4.4
Reviews: 49
Confidence: high
How did the latest release land?
Overall
4.6/ 5
★★★★★★
(16.6K)Current version
4.6/ 5
+0.0 vs overall
★★★★★★
(14.4K)Main signal post-update: helpful customer service staff provide support for insurance and co-payment inquiries.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Limited review volume (49 reviews). Sentiment analysis will deepen as more data lands.