High confidence · Latest 100 of 4K total reviews analyzed
Frustrated
Recent user voice shows a frustrated sentiment. Users appreciate long-term reliability and ease of use, but report connectivity and setup issues and poor customer support.
Rating: 3.0
Reviews: 4K
Confidence: high
How did the latest release land?
Overall
3.0/ 5
★★★★★
(4K)Current version
5.0/ 5
+2.0 vs overall
★★★★★
(2)Main signal post-update: long-term Reliability.
Review themes
Praise
What users love
- Long-term Reliability
- “I have 2 outdoor cameras and have run them for 7 years 24/7. I have had zero problems.”
- “4 years of trouble free service...Gr8”
- Ease of Use
- “me share is a little easier without the hassles.”
- “I love having it”
Complaint
Common complaints
- Connectivity and Setup Issues
- “Still not able to use my cameras since their new update!”
- “Cameras won't stay connected to Wi-Fi”
- “Barcode on camera shows error/invalid code.”
- Poor Customer Support
- “can not get ahold of support either.”
- “I've emailed but no reply.”
- “Tried to call but can't reach anyone anymore.”
- Subscription and Feature Paywalling
- “No longer are you able to see the last 12 hours of video alerts without a subscription.”
- “They've replaced video alerts with low quality still photo captures.”