High confidence · Latest 100 of 186 total reviews analyzed · Based on 186 reviews. Signal may be noisy.

Mixed

Recent user voice shows a mixed sentiment. Users appreciate simplified booking and planning processes allow travelers to organize complex trips with minimal effort, but report fragmented booking management and technical login failures prevent users from accessing critical reservation details.

Rating: 4.9

Reviews: 186

Confidence: high

How did the latest release land?

Overall
4.9/ 5
(317.2K)
Current version
4.9/ 5
+0.0 vs overall
(243.6K)
Main signal post-update: simplified booking and planning processes allow travelers to organize complex trips with minimal effort.

Sentiment over time

Weekly average rating and review volume across stores, last 90 days.

Review themes

Praise

What users love

  • Simplified booking and planning processes allow travelers to organize complex trips with minimal effort
    • Users frequently mention the ease of booking tours and attractions
    • Travelers appreciate the convenience of having all trip details centralized in one location
Complaint

Common complaints

  • Fragmented booking management and technical login failures prevent users from accessing critical reservation details
    • Users report being unable to view tickets or access account information within the app
    • Frequent complaints regarding login loops and technical errors during the authentication process
Request

Most requested

  • Centralized dashboard for all active reservations and digital tickets to eliminate email dependency
    • Users request a single location to view all upcoming bookings and QR codes
    • Travelers want to avoid searching through multiple confirmation emails to find ticket links

Disclosure: Independent intel to help mobile builders succeed.

AI-powered analysis with editorial review, built from publicly available sources. Marlvel.ai is not affiliated with, endorsed by, or sponsored by Viator Tours & Attractions, its developer, the app publisher, Apple, or Google Play. All trademarks, logos, and screenshots referenced remain the property of their respective owners.

Data licensed under CC-BY-NC 4.0