CommBank vs its rivals

Side-by-side comparison against CommBank's closest competitors — identity, store metrics, ratings & sentiment, and strategic intel.

CommBank
This App
Rabita Mobile
Contender
MilliÖN
Contender
PASHA Bank
Contender
Zeffy
Peer
Core Identity
DeveloperCommonwealth Bank of AustraliaBranch Messenger Inc.Unibank ASCRabitabank OJSCPashaPay LLCPasha BankNicolas JerschMichel CarvajalLingsDesignsZeffy
CategoryFinanceFinanceFinanceFinanceFinanceFinanceFinanceFinanceFinanceBusiness
PlatformAndroid, iOSiOS, AndroidiOS, AndroidiOS, AndroidiOS, AndroidiOS, AndroidiOS, AndroidiOSiOSiOS, Android
Store Metrics
Rating4.8 / 54.8 / 54.7 / 54.3 / 54.8 / 54.7 / 54.9 / 54.7 / 54.7 / 52.6 / 5
Ratings Count2,65966,02042343781713,6277444,56236
PriceFreeFreeFreeFreeFreeFreeFreeFreeFreeFree
Release DateApr 16, 2009Oct 31, 2015Apr 19, 2016May 26, 2019Aug 19, 2019Aug 26, 2021May 14, 2016Jun 18, 2019Jul 28, 2013Feb 3, 2023
Last UpdatedMay 12, 2026May 12, 2026Apr 29, 2026Apr 3, 2026Feb 25, 2026Apr 30, 2026May 4, 2026Mar 3, 2026Apr 10, 2026Feb 12, 2026
Sentiment & Reviews
Sentimentnegativenegativenegativeterriblenegative-excellentexcellent-negative
Score25/10025/10025/10025/10025/100-92/10085/100-35/100
Praises
  • In-app tap and pay functionality provides a convenient alternative to physical cards for daily transactions
  • Quick and convenient access to earnings provides immediate financial relief for users
  • Money transfer functionality provides a reliable and efficient service for users moving funds internationally
  • The core banking product provides a reliable foundation for daily financial management tasks
  • Utility of the payment platform reduces the need for physical terminal visits
-
  • Simple and clean interface design facilitates rapid expense entry without unnecessary registration or login friction
  • Simple and intuitive interface allows users to track daily expenses without complex financial jargon
-
  • Nonprofit organizations value the zero-fee structure for collecting donations and selling event tickets
Complaints
  • Frequent login failures and account lockouts post-update prevent users from accessing essential banking services
  • Excessive fees for instant transfers and ATM withdrawals erode user earnings significantly
  • Frequent application crashes and blank screens during user identification prevent access to core banking services
  • Authentication failures and password reset loops block users from accessing their accounts after recent updates
  • Restrictive security protocols block access for users switching to new mobile devices
  • Persistent permission errors prevent users from uploading media files within the chat interface
  • Frequent application crashes and stability issues prevent successful login and payment completion
-
  • Restricted access to multiple group creation in the free version creates friction for power users
  • Unexpected data loss or synchronization failures occur when migrating between different mobile devices
-
  • Frequent application crashes and loading failures prevent users from accessing core donation features
Requests
  • Native iPad application optimization is required to utilize larger screen real estate effectively
  • Simplified account deletion process to allow users to exit the service independently
  • Enhanced transaction history visibility to include all payments including hotel and car rental services
  • Implementation of a dark mode interface to improve visibility during low light usage
  • Integration of NFC technology for direct metro card balance top-ups
-
  • Expanded free tier to include more than one group for casual users with multiple social circles
  • Cloud-based backup and restoration functionality to prevent data loss during device upgrades
-
  • Improved accessibility support for screen readers to assist users with visual impairments
Strategic Intel
Strengths
  • Security-first feature set (CallerCheck/NameCheck) creates a high switching cost for risk-averse users.
  • B2B distribution moat via employer-integrated payroll
  • Automated tip-pooling utility for hospitality
  • Multi-bank card aggregation functions as a central financial hub
  • u'Walk integration drives daily engagement via health-tracking rewards
  • Digital card issuance reduces customer acquisition friction
  • Cashback Green program incentivizes primary card usage through category-agnostic rewards
  • VAT refund QR integration forces recurring app opens
  • B2B partnership model enables 500+ service integrations
  • Bonus program incentivizes repeat transaction frequency
  • High-touch service model via courier integration
  • SİMA digital signature for remote loan execution
  • Offline-first synchronization architecture sustains retention during international travel
  • Ad-free, no-registration onboarding maximizes top-of-funnel conversion
  • One-time purchase model avoids subscription fatigue
  • Minimalist design reduces cognitive load for daily usage
  • Flexible category system adapts to personal or small business needs
  • High-friction-free entry design sustains user retention
  • 4.65-star rating baseline indicates core utility satisfaction
  • Zero-fee transaction model removes financial barriers for small nonprofits
  • Optional donor tipping sustains operational costs without platform fees
Weaknesses
  • 0.7★ Android-iOS rating gap on majority Android base.
  • High instant-transfer fees
  • Inaccessible human support
  • Account deletion friction
  • 0.7★ Android-iOS rating gap indicates platform-specific stability issues
  • Authentication loops block account access for a significant user segment
  • Inconsistent cashback communication frustrates long-term banking customers
  • Device-migration security lockouts drive high churn
  • Persistent permission bugs block core chat features
  • Customer support accessibility relies on physical branch visits
  • High-frequency crash-on-login loop
  • Lack of self-service account management
  • Missing integrations for specific local bank cards
  • Courier-dependent loan documentation creates approval latency
  • Lack of instant-financing features vs regional peers
  • Restricted group count in free tier limits power user retention
  • Lack of advanced data filtering reduces utility for complex summaries
  • Missing negative-input entries prevents accurate credit tracking
  • Manual data entry lacks automation
  • High ad density in free tier disrupts UX
  • Lack of reliable cloud-sync causes data loss
  • Manual entry requirement creates high churn risk vs automated rivals
  • Ad-supported free tier yields lower LTV than subscription conversion
  • 2.6★ iOS rating indicates persistent app crashes
  • Lack of feature parity with web portal limits power-user retention
Pricingfreefreefreefreefreefreefreemiumfreemiumfreemiumfree
MomentumMaintenanceMaintenanceMaintenanceMaintenanceMaintenanceMaintenanceMaintenanceMaintenance-Maintenance
Update Cadence2 versions, 1 majors/6mo, ~0d avg2 versions, ~14d avg2 versions, 2 majors/6mo, ~9d avg2 versions, ~35d avg2 versions, ~15d avg2 versions, 1 majors/6mo, ~12d avg2 versions, 1 majors/6mo, ~254d avg1 versions-2 versions, ~1d avg

Compare CommBank head-to-head

Disclosure: Independent intel to help mobile builders succeed.

AI-powered analysis with editorial review, built from publicly available sources. Marlvel.ai is not affiliated with, endorsed by, or sponsored by CommBank, its developer, the app publisher, Apple, or Google Play. All trademarks, logos, and screenshots referenced remain the property of their respective owners.

Data licensed under CC-BY-NC 4.0