High confidence · 59 reviews analyzed · Based on 59 reviews. Signal may be noisy.
Frustrated
Recent user voice shows a frustrated sentiment. Users appreciate staff and service quality and ease of booking (when functional), but report app stability and functionality and booking and account management issues.
Rating: 2.8
Reviews: 59
Confidence: high
How did the latest release land?
Overall
3.6/ 5
★★★★★★
(177)Current version
2.8/ 5
-0.8 vs overall
★★★★★
(55)Main signal post-update: app Stability and Functionality.
Review themes
Praise
What users love
- Staff and Service Quality
- “Wonderful place and great service!”
- “Love Becky, she's GREAT with my grandson”
- “The staff is amazing.”
- Ease of Booking (When Functional)
- “Very easy to use for booking. the update was very helpful”
- “I like the fact I can just open it up and arrange an appointment in under 5 minutes”
Complaint
Common complaints
- App Stability and Functionality
- “Hasn't worked properly in months”
- “Each time I open the app, there’s an empty screen with the message 'this app is no longer available.'”
- “App will no longer load at all. Just turns around in circles.”
- Booking and Account Management Issues
- “It allowed someone else to come in later and book between my two bookings.”
- “App is good about setting appointments but makes you fill out all of your information almost every time”
- “The app won’t let me add a new card to see my balance.”