High confidence · Latest 100 of 1M total reviews analyzed
Frustrated
Recent user voice shows a frustrated sentiment. Users appreciate user interface & simplicity, but report login & authentication failures and inadequate customer support.
Rating: 4.7
Reviews: 1M
Confidence: high
How did the latest release land?
Overall
4.5/ 5
★★★★★★
(1M)Current version
4.7/ 5
+0.2 vs overall
★★★★★★
(327.3K)Main signal post-update: user Interface & Simplicity.
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
Review themes
Praise
What users love
- User Interface & Simplicity
- “The UI is extremely easy and simple to use.”
- “simple and offers statistics that are helpful for beginners”
Complaint
Common complaints
- Login & Authentication Failures
- “App keeps looping when trying to sign in”
- “Every time I try to log in it just sends me a 'create account' link.”
- Inadequate Customer Support
- “There is no customer support, just an AI chat bot”
- “Customer service is non existent... you can’t speak to anyone.”