High confidence · Latest 77 of 184 total reviews analyzed · Based on 184 reviews. Signal may be noisy.
Recent user voice shows a frustrated sentiment. Users appreciate high quality food and friendly service maintain brand loyalty despite significant app technical failures, but report persistent failure to add items to the bag prevents users from completing mobile orders and broken account authentication loops force users to repeatedly create or sign into profiles.
Rating: 3.1
Reviews: 184
Confidence: high
How did the latest release land?
Sentiment over time
Weekly average rating and review volume across stores, last 90 days.
How have ratings & review volume moved?
Rating, review sentiment, and total reviews over time, with release markers showing the post-launch impact.
Vertical markers = app releases. Hover any release for the post-release impact delta.
Review themes
What users love
- High quality food and friendly service maintain brand loyalty despite significant app technical failures
- “Users consistently praise the fresh food and professional staff training”
- “Positive sentiment remains anchored to the physical restaurant experience”
Common complaints
- Persistent failure to add items to the bag prevents users from completing mobile orders
- “Multiple reports of error messages when attempting to add products to the cart”
- “Users across both platforms report the ordering feature is completely non-functional”
- Broken account authentication loops force users to repeatedly create or sign into profiles
- “Users are stuck in cycles where the app demands account creation despite existing credentials”
- “Frequent forced sign-outs disrupt the ordering flow and discourage repeat usage”
Most requested
- Expanded menu customization options to match the flexibility of in-store ordering experiences
- “Users request the ability to add extra toppings or modify standard combo meals”
- “Customers want to order specific daily flavors through the digital interface”